Front Office Associate
- Zolo Stays
- 1 - 3 years
- Bengaluru
- 18 days ago
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Job Description
Position : Front Office Associate/Executive
Location : Bengaluru, Karnataka
Area : HSR Layout / Seshadripuram
About Zolo
ZoloStays stands out as the leading provider of managed co-living spaces in India,
catering to the needs of both working professionals and students. With over $100 Mn
in funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are
rapidly growing.
Zolo is a community that fosters growth and personal development. Our founders
believe that potential, not just pedigree, is the key to success, and that is why they built
Zolo around the principle of thinking like an owner. Hence, we seek passionate
individuals ready to innovate, flapping their wings outside of the traditional 9-to-5
schedule!
Role & responsibilities
- Ensure Outstanding customer experience at all times.
- Maintains a friendly, cheerful, and courteous demeanour.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Respond to telephone and in-person inquiries regarding reservations, hotel information,and guest concerns.
- Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit/floor limit policies.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
- Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.
- Cross Check all billing instructions are correctly updated
- Supervise the front desk operations to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested, or deemed necessary by management.
- Ensure the Front office log book and the hotel log book are always updated and actioned
upon. - Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Assist all departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of the Duty Manager / Front office manager
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Food, Beverage & Hospitality,
Role Category: Front Office & Guest Services
Role: Front Office & Guest Services - Other
Employement Type: Full time
Contact Details:
Company: ZolostaysLocation(s): Bengaluru
Keyskills: Front Office Operations Hospitality Hospitality Management Receptionist Activities Guest Relations Guest Relationship Management
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