Hiring For Technical Support Associate
- Tech Mahindra
- 1 - 5 years
- Hyderabad
- 10 months ago
- Email to a friend
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Job Description
Job description
Techmahindra Hiring for technical support international voice process-WFO-Shifts 24*7 (Rotational Shifts including night shifts)
Level I Service Desk Technician
Responsibilities
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
- Perform post-resolution follow-ups to help requests or incidents.
- Research issues and resolves technical problems.
- Creating/updating knowledge articles and support processes functions
Qualifications
- Freshers with excellent communications are also eligible.
- Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
- Exceptional written and verbal communication skills with SVAR score of 65 or above.
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good to have ITIL Knowledge
- Graduate from an accredited institution or Under-graduate with relevant technical experience
- Previous customer/technical support or technology experience.
Contact Person : Bhagya Sree
Contact number : 6302099***
Please share your resume : BG******5@te*********a.com
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Freshers
Education
Under Graduation: Graduation Not RequiredPost Graduation: MBA/PGDM in Finance, CA in CA, Pursuing
Doctorate: Doctorate Not Required
Contact Details:
Company: Tech MahindraLocation(s): Hyderabad
Keyskills: IT Service Desk Technical Support Service Desk LAN Troubleshooting Technical Helpdesk VPN Configuration Technical Voice Process Network Troubleshooting International Voice International BPO
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