Software Support Executive
- Plus91
- 1 - 3 years
- Bengaluru
- 14 days ago
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Job Description
Candidate who can speak Kannada will only be considered
We are seeking a motivated and detail-oriented Software Support Executive to join our dynamic team. This role offers an exciting opportunity to provide hands-on support for our healthcare software solutions and ensure an exceptional client experience. You will be a key member of the Software Support Team, working closely with developers, project managers, and other departments to uphold the performance and reliability of our applications.
In this client-facing role, strong communication skills and a customer-centric approach are essential. You will be responsible for resolving technical queries, troubleshooting issues, and supporting seamless software usage. The position also involves on-site support, collaborating with client teams, and ensuring timely solutions.
Key Responsibilities
- Address and resolve end-user issues including application errors, performance lags, and technical glitches.
- Conduct root cause analysis and resolve incidents efficiently to minimize user disruption.
- Track and manage open tickets, provide regular updates to stakeholders, and ensure resolution within set timelines.
- Assist users in navigate ng software functionalities, resolving basic issues, and maximizing product utility.
- Develop and maintain user-friendly documentation such as FAQs, user guides, and troubleshooting tips.
- Facilitate training sessions for new users and during rollouts of new features or updates.
- Collaborate with cross-functional teams including development, QA, and infrastructure for complex issue resolution.
- Document common issues, capture user feedback, and recommend enhancements to improve the application.
- Support the implementation and documentation of change requests or feature upgrades.
Candidate Profile
Required Skills
- Proficiency in Kannada is mandatory.
- The ideal candidate must demonstrate adaptability and possess excellent problem-solving abilities.
- They should be highly organized and capable of managing multiple tasks efficiently.
- Effective time management skills are crucial to meet deadlines and ensure smooth operations.
- A proactive approach and the ability to stay focused under pressure reflect strong resilience.
- Good stress management techniques are important for handling challenging situations calmly.
- The candidate should excel in soft communication, maintaining clarity and empathy in all interactions.
- High levels of emotional intelligence are required to navigate interpersonal dynamics and provide exceptional support.
Desired Skills
- The candidate must possess excellent communication skills, both verbal and written, to interact effectively with clients and team members.
- A strong work ethic and a high level of integrity are essential to maintain professionalism and trust in all responsibilities.
- The individual should demonstrate a polite and positive attitude, fostering a welcoming and cooperative environment.
- Proficiency in technical writing is important for creating clear and accurate documentation, reports, and user guides.
- Multilingual abilities are a strong advantage, enabling the candidate to support a diverse client base and communicate across language barriers.
Work Experience
Minimum 1 year in a similar role.
Educational Background
Bachelors Degree in any discipline.
Location
Bangalore
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: Plus91Location(s): Bengaluru
Keyskills: Software Implementation Software Support Client Support
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