Trainer || IT Service Desk || Immediate Joiner
- Teleperformance
- 2 - 7 years
- Hyderabad
- 10 months ago
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Job Description
Trainer Job Duties:
- Analyze all training requirements and document the same
- Design and Develop Training Offerings suitable for both Instructor-Led / Virtual delivery using tools like MS PowerPoint, MS Word, Teams Recording, etc.)
- Liaise with the Operations Management team to plan, schedule, and deliver training.
- Deliver and Evaluate all New Hire On-Boarding and Up-Skills Training requirements (both technical & soft skills)
- Develop and deliver Updated Training Modules and Process Updates
- Gathers and summarizes course evaluations to provide data for review by program lead and management to determine the effectiveness of training sessions.
- Participate in the training audit program to ensure that the training offerings available are current, accurate, relevant, complete, and of the highest quality.
- Engage across various ITOps/Service Desk functions (e.g., Support Readiness, Release Management, Quality, ITOps/Service Desk Team, etc.)
- Design and Develop Assessments to Assess and evaluate the effectiveness of training and the knowledge of the learner.
- Participate in project meetings and contribute to the delivery of project deliverables related to training.
- Understand the customer needs (Customer Care) and strive to meet them to their satisfaction providing innovation that will drive a better customer experience.
- Plan Re-fresher training to improve frontline proficiency on technical skills and User Handling
- Work from Home during Business continuity scenarios
Skills and Qualifications:
- Superior Communication (Verbal/Written) Skills
- Ability to Interact Effectively
- Strong Technical Knowledge
- Good interpersonal skills
- Flexible to work in different shifts
- Proficient with Hardware / Networking/ Operating System and other related technical issues.
- Proficient with all ITOps/ServiceDesk tools and processes
- Proficiency in English (Read/Write/Speak/Understand)
Trainer Qualifications
- Min. Qualification: Graduate in any stream preferably Engineering
- Min. Experience: 2 years
- Certifications Preferred: Windows OS, ITIL V4
- Must be good in Microsoft Office applications, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Corporate Training
Role: Corporate Training
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: Teleperformance Global Services Pvt LtdLocation(s): Hyderabad
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Keyskills: Training IT Training Technical Training Networking Service Desk Operating Systems
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Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...
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