BPO - International Customer Voice Process |
- Oxilum Technologies
- 0 - 5 years
- Chennai
- 10 months ago
- Email to a friend
- Report this job
Job Description
The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through all the mediums i.e. on phone, web chat, eService emails. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager or manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call/ chat/ mail resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Answer calls, chats & mails with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Focus on First Call/ chat resolution & accurate research initiation
- Maintain internal & client defined quality on calls/ chats/mails
- Understands and contributes positively in meeting client SLAs & targets
- Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of self-learning & development
Role Requirements: -
- Any Qualification
- 0-5 yrs of Experience for Associate Level
- Excellent verbal (voice) and written (chat & email) communication skills with least grammatical errors
- Strong Customer Service Orientation
- Excellent comprehension and articulation of client specific plans and provisions
- Working knowledge of computers (Diploma / short term course)
- Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
Working Days: 5 Days working with Two Rotational Week off
Notice Period: Immediate
Shift Timings:
- US Shift - Should be flexible to work in Night Shifts.
- Cab Facilities will be provided.
Job location: Chennai
Salary
For Experienced Salary Upto 4LPA
Rounds of Interview
- Manager Round (Direct Interview)
Regards,
Mohammed
9790992***
HR - Oxilum
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: Oxilum TechnologiesLocation(s): Chennai
Website: https://www.oxilum.com
Keyskills: BPO voice international bpo Customer Support Call Center International Call Center customer service Semi Voice Voice Process Inbound Voice Support US Process Chennai Bpo Voice international voice process Technical Telecalling International Voice Night shift UK Process
Similar positions
Oxilum Technologies
Oxilum Technologies Well Oxilum Technologies is a Chennai based manpower recruitment firm and training centre catering to the recruitment needs of Organizations from across Industries throughout India
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
