Mega Walkin Drive For International Voice Process - 3rd To 4th Apr
- HCLTech
- 1 - 5 years
- Chennai
- 14 days ago
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Job Description
HCL Tech - International Voice process for Banking Sector (EXPERIENCED)- 3rd to 4th Apr
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Designation: Customer Support
Process: Inbound Calling. * No sales or upselling or cross selling. *
Experience: 1 to 3 Yrs in Voice process
Shift: Rotational Shift
*Candidates should be within 20Kms from office location*
Mode of interview: Walkin
Date: 3rd to 4th Mar, 2025
Timing: 12:30 PM to 2:30 PM
Contact HR: Deepthi
Email for Queries: De*********a@hc****h.com
Work Location: Chennai- Ambattur 6
Interview Location: HCL - AMB 6), South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058
Responsibilities
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
Excellent communication skills both verbal and written Mandatory.
A problem solving mind-set.
The ability to multi task
Able to work well as an individual and as part of a team
Minimum 12th is mandatory.
Perks:
Cab facility is Available (Home pickup & Drop)
5 Days working
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time
Contact Details:
Company: HCLTechLocation(s): Chennai
Keyskills: Customer Service Contact Center Operations Voice Process Voice Support International Voice Process Inbound Customer Service Inbound Calls Inbound Voice Process Customer Relationship Customer Support Calls Handling International Voice Customer Service Operations
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