Technical Writer II - Bengaluru/Bangalore
- Blue Yonder
- 3 - 5 years
- Bengaluru
- 10 months ago
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Job Description
-
Technical writer (3-5yrs), under minimal supervision, responsible for writing and publishing product documentation in accordance with product release dates, functional scope, and standards for a designated product
- Has learned tools and processes
- Conducts appropriate reviews and then receives feedback and approvals from subject matter experts
- Works collaboratively with other technical writers in peer and copy editing to ensure quality
- Collaborates with the lead writer or manager to develop documentation plans and schedules
- Adheres to and provides input of improvements to department processes and writing standards
Primary Duties and Responsibilities
- Focuses on further improving their craftsmanship and extending their skills beyond documenting as directed, in particular:
- Designated writer for a product or product suite.
- Delivers content for online help systems, user guides, and technical manuals as assigned.
- Adheres to and provides input of improvements to department processes and writing standards.
- Provides input to lead writer or manager regarding project scopes, estimates, and completion dates of assigned deliverables against a defined timeline.
- Uses help authoring tool and source-control system to complete specific authoring tasks.
- Collaborates with subject matter experts and internal stakeholders (PD/PMG) to determine necessary content updates.
- Understands product designs that are being implemented.
- Obtains approval of new or revised content by subject matter experts and key contributors to cross-functional teams.
- Collaborates with other technical writers in peer and copy editing to ensure quality.
- Delivers documentation that meets all defined requirements from PD/PMG and warrants product functionality.
- Understands agile software development processes, tools, and techniques; delivers content in an agile way.
Secondary Duties and Responsibilities
- Demonstrates high competency in behaviors such as written and verbal communications, teamwork, interviewing skills, organization, and completing complex work.
- Keeps current with and adjusts to new information design strategies and new releases of publishing tools used.
- Provides input to lead writer or manager on software designs to improve overall quality (usability) of the product.
- Assists lead writer or manager in reviewing customer comments on documentation.
- Provides timely status reports to lead writer or manager.
- Monitors and resolves documentation defects in issue tracking tool.
- Understands and uses technology currently in use to complete day-to-day tasks (such as email, chat, web meetings, goal planning, and vacation management).
Tracks time and effort.
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Content Management (Print / Online / Electronic)
Role: Content Management (Print / Online / Electronic)
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate
Contact Details:
Company: Blue YonderLocation(s): Bengaluru
Keyskills: Copy editing Publishing Web technologies Control system Agile Manager Technology madcap flare Management Communication engineering
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Blue Yonder
Blue Yonder (formerly JDA Software, Inc.) provides seamless, frictionfree commerce please go to our updated company page as this page will no longer be active forthcoming.
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