Service Now-Human Resource Service Delivery
- NA
- 5 - 9 years
- Noida, Gurugram
- 19 days ago
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Job Description
- Support of HR system configuration within Service Now HRSD including
- Create and maintain knowledge articles and process flows within Virtual Agent
- Understand lifecycle events / process flows and update / create tasks as required within Service Now HRSD that doesnt require developer involvement
- Implement and maintain self-service forms and DocuSign papers as needed
- Upskilling on additional systems within the portfolio as required
- Support the wider team in project work, comms and training
- Conducting change impact analysis and assessments on individual ideas/initiatives to ensure the highest value outcomes are identified and delivered
- Facilitating workshops on processes, data and system requirements/solutions with working groups across regions
- Supporting the project team in backlog refinement, business analysis, prioritisation and sprint management within JIRA, including the adoption of best practice agile ways of working
- Regularly review and edit requirements, specifications, business processes and recommendations relating to the proposed solution, throughout the lifecycle of the initiative
- Support central development team to provide first level of business UAT testing on deliverables
- Create CPO communications for end users and conduct end user training as required
- Identify and escalate issues / risks with the Product Owner as required
- Create and maintain process documentation within Confluence
Experience, Qualifications & Skill Set
- Knowledge of SNOW HRSD and lifecycle events
- Demonstrable project and process expertise or experience working directly as process analyst/Business analyst
- Experience in system administration responsibilities
- Excellent analytical and logical skills, particularly the ability to think through the impact of change
- Excellent communication, documentation and presentation skills and able to work face to face with internal customers at all levels
- Detailed knowledge of JIRA, and proficient with Excel, PowerPoint, and Teams
- Strong attention to detail
- Ability to prioritise and deal with many issues at once
- Positive Can do approach and eager to solve problemsRole & responsibilities
Preferred candidate profile
Perks and benefits
Job Classification
Industry: Financial ServicesFunctional Area / Department: Human Resources,
Role Category: Human Resources - Other
Role: Human Resources - Other
Employement Type: Full time
Contact Details:
Company: Fidelity InternationalLocation(s): Noida, Gurugram
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Keyskills: SERVICE NOW Hr Service Delivery Hrsd
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₹ 15-20 Lacs P.A
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