Cloud Support Engineer - Chennai,Trichy
- Infochola Solutions
- 2 - 7 years
- Trichy
- 5 years ago
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Job Description
If you are passionate about running and continuously improving world class Cloud Platform Services , we are offering you a unique and great opportunity to build your career with us and gain experience working with high- performance Cloud systems.
JOB RESPONSIBILITY
- Will be responsible for Windows/Linux systems engineering , administration , operations , and support for all Cloud based Server and services.
- Coordinate and perform server and peripheral installs , adds , moves , and changes in accordance with user timing and needs and to minimize impact on users resulting from maintenance activities.
- Training and educating end- users on O365 capabilities and collaboration tools (OneDrive , Teams , Skype , OneNote , Outlook , etc. ,
- Maintain and provide support for all IT infrastructure
- Provide tier 1 and tier 2 support and troubleshooting
- Respond to customer support requests via both the ticket and phone systems within our SLA commitments.
- You will be responsible for continuous measurement and high availability of the Production environments
- Improve service availability and performance by continuously fine tuning the systems , applying patches/updates , executing and monitoring maintenance jobs
- Design and automate platform checks to engage with Engineering before customers escalates on system issues.
- Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation
- The successful engineer has a wealth of experience and a proven track record in delivering the full lifecycle from technical requirements capture , high level architecture , design , documentation , build and handover into operations.
- Follow Incident , Request , Problem , Change , Access Management processes based on ITIL and our IT- service management tool
JOB SKILLS
- Strong understanding of the Microsoft Azure platform Office365.
- Infrastructure Architecture designing High availability , scalable , performant and secure solutions.
- Keep our infrastructure up and running smoothly
- Build and maintain a highly fault tolerant infrastructure on Cloud
- They also need analytical skills to prioritize relevant points of consideration and determine the best course of action.
- Excellent time management , particularly the ability to effectively prioritize and execute tasks.
- Innovative problem solver that exhibits a positive , energetic attitude.
- Knowledge of Power Shell scripting is added advantage
- Microsoft Certification in Azure or Office365 is a Plus
Job Classification
Industry: Telcom, ISPFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Contact Details:
Company: Infochola SolutionsLocation(s): Trichy
Keyskills: MS SQL Linux SOA Shell scripting SSRS Windows SEO Troubleshooting CRM Python
Infochola Solutions
We are a Singapore based IT infrastructure services and business solutions contributor.We own rich experience in Technology assimilation, Managed Services & Professional Services through our robust delivery processes to the number of assorted industry verticals.https://www.infochola.com/
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