Head Global Competency Centre (GCC)
- Yashaksh Tech - An
- 20 - 25 years
- Hyderabad
- 24 days ago
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Job Description
About the role :
This is an exciting opportunity to lead our offshore led growth journey and be a core member of Enzens family. You will play a lead role in strategy, planning and executing our GCC goals and objectives. The role will have dual reporting into business unit leader for Digital and Enterprise and Head of Execution Excellence. The areas of responsibility include :
- Be the single point of contact for all GCC activities
- Define and execute GCC strategy in line with wider Enzen and YTPL strategy
- Ownership of GCC expansion plans as a profit centre including but not limited to centre logistics, new hires and running the GCC structure
- Ownership of building a world class professional workplace, attract and retain best in class talent and put in place processes and culture that runs a world class GCC
- Oversight of all pre-sales and delivery activities
- Onsite offshore governance, managing high profile customer visits
- Driving high margin business growth through innovative commercial and delivery models
- IP building activities
Key Expectations from this role :
We are looking for a seasoned technology delivery and commercial business operations leader to manage and grow our global competency centre.
- Manage and run the GCC as the CEO of the unit
- Prepare, manage and allocate annual GCC budgets effectively, jointly and in line with ENZEN and YTPL business strategy and plans
- A major part of this role will involve planning and building capability and capacity, good understanding of the local talent market, players. Ability to grow capability at a rapid pace across all levels from senior lateral hires to campus hires
- Set-up a world class professional work environment and culture across 2 locations to attract the best talent
- Set-up processes and structure to manage global pre-sales and delivery across locations as one team
- Operational and commercials experience to drive high levels of efficiency, billing productivity, and a high margin business growth
- Strong hands on technology leadership The GCC will primarily focus on delivering digital and enterprise services and solutions in the areas of Enterprise Cloud (focus on all aspects of Microsoft Azure), Enterprise Apps (SAP, MS Power Platform), managed services and Modern Data Engineering, Data Science and AI capabilities
- Deliver a high-quality delivery experience and customer satisfaction including managing high profile client visits
- Build good levels of collaboration with onsite leadership and delivery teams
Desired Experience :
- Demonstrable P&L leadership experience in a similar recent offshore based GCC Head role responsible for growing offshore capability from a small team to over 300 strong team in a highly demanding business atmosphere
- Min. 10 years of experience in managing all aspects (Delivery & operations) of an GCC
- Demonstrable experience of preparing, managing and delivering to budgets
- Demonstrable experience in talent acquisition and performance management (full lifecycle), cost effective hiring and talent retention initiatives. Innovative hiring models to meet capability and capacity demands
- Proven proficiency in Technical Delivery Leadership in the areas of Cloud, Enterprise Apps (SAP, Enterprise Low Code), Modern Data Stack
- Pre-sales experience working on large bids, presentation and demos
- Experience of delivering projects using SAFe Agile methodology, hands on experience of DevOps methods and product delivery
- Experience of working with Global Energy and Utilities customers will be an added advantage for this role
- Passionate about people and technology takes pride and satisfaction in building and mentoring teams
- Highly developed written and verbal communication skills
- Must be self-motivated, result oriented and highly disciplined (time management).
Desired Education :
- Bachelors or masters degree in engineering from a reputed institute
- A minimum of 20-25 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage
- Relevant certifications in Project Management and Technical Delivery areas
Personal Attributes :
- You are passionate about solving customer problems, enjoy learning and being hands on when required
- You are ambitious and a risk taker when it comes to dealing with known unknowns
- You are curious about the why/the purpose and not just in the what and how to achieve things
- You are naturally a problem solver; you can figure out a way to set things right
- You love building propositions and scaling them
- You are a peoples person, enjoy engaging and supporting teams at all levels and not just a delegator/report seeker
- You love bringing people together and get excited about building new growth stories
- You love the detail; to build a great business means you genuinely care about every nuance of the experience
- You can think globally, act locally, and thrive in a multicultural, fast paced environment
Suggested Key Performance Indicators (KPIs) :
- GCC Growth: Achieve or exceed year on year GCC growth targets ( this will be agreed during the hiring process)
- Gross Margin and EBITDA Target: Achieve or exceed gross margins of 40%+
- Customer Satisfaction Rating: CSR of 4.5/5 year-over-year retention and growth of key customer accounts
- Budget Management: Drive cost efficiencies while meeting or exceeding business targets
- Team Engagement: Employee satisfaction and retention rates across the division
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Strategic & Top Management,
Role Category: Strategic & Top Management - Other
Role: Strategic & Top Management - Other
Employement Type: Full time
Contact Details:
Company: Yashaksh Tech - AnLocation(s): Hyderabad
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Keyskills: GCC Global Operations Global Competency Centre Global Delivery
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Yashaksh Tech - An
Yashaksh Technology Private Limited (YTPL) Empowering Enzen Global UK's Strategic Initiatives Yashaksh Technology Private Limited (YTPL), a fully owned subsidiary of Enzen Global UK Ltd., operates as a Global Capability Centre, strategically located in the Indian IT hubs of Hyderabad and Bangalore...
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