Wipro is Hiring! Mega Walk-in For Associate
- Wipro
- 0 - 3 years
- Mumbai
- 5 years ago
- Email to a friend
- Report this job
Job Description
The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.
Responsibilities
Well experienced in Payroll processing or any Transaction processing.
Acquire process knowledge from SME (Internal/Client) & be process certified.
Participate and successfully complete role related training programs.
Responsible for appropriately managing assigned tasks
Responsible for processing transactions of low complexity.
Ensure consistent productivity & accuracy as per team requirements.
Ensure timely and accurate service delivery as per client SLA's and adherence to client contractual commitments
Provide prompt responses to queries from Internal or External stakeholders
Follow Data Privacy and Code of Conduct standards
Ensure compliance to Time Recording guidelines
Competencies
Passion for results:
- Be committed to perform the job to the highest possible standard
Client Centricity:
- Ask questions and show keenness to understand client perspective
- Meet timelines with minimal or no escalation
- Demonstrate responsiveness to client needs and requests
- Effective Communication:
- Listen intently and ask questions to clarify understanding
- Understand given data and structure further communication based on the understanding
- Collaborative Working:
- Work well with colleagues from different parts of the organization.
- Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.
- Problem Solving & Decision Making:
- Seek and analyze data and information pertaining to the issue at hand
- Display a sense of urgency in accomplishing goals and takes actions to ensure results.
- Learning Agility:
- Demonstrate eagerness to learn on the job
- Apply learned concepts and skills on the job with guidance
- Seek necessary help to deliver results in new and ambiguous situations
- Execution Excellence:
- Clearly understand work expectations & prioritize critical activities
Education & Skills
- Bachelor's Degree (B.com, BMS,BAF,BBI,B.Sc, BA), Part time MBA eligible.Technical graduate as BCA, B.sc IT, B.tech, BE and full time MBA are not eligible.
- Work experience of 0-24 months
- Good written & verbal (English) communication skills
- Working knowledge of computer applications including Excel & Word
- Typing Speed of minimum 25 WPM & 90% Accuracy
Work Conditions
- Flexibility to work 24*7 shift timings
- Occasional extended work hours to meet business needs
- Mobility across client teams
- Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Walk-ins
Education
Under Graduation: B.A in Any Specialization, B.B.A / B.M.S in Management, B.Sc in Any Specialization, B.Com in CommercePost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Wipro LimitedLocation(s): Mumbai
Keyskills: excel transaction processing bpo US Process Backend payroll processing Back Office non voice US Payroll communication skills
Wipro
Wipro is the leading provider of benefits administration and cloud- based HR and financial solutions, we enhance work and life through our service, technology and data.
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