Software Principal Engineer, ECS OE
- Dell International
- 9 - 12 yrs
- Bengaluru
- 6 years ago
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Desired Candidate Profile
Role Overview
The ECS Operational Engineering Team supports Customer Support handling customer issues by performing troubleshooting, inspection, bug fixing and patch delivery. On one hand OE team works closely with ECS Development team on the hot fixes, potential improvements and helps to define serviceability areas to focus on. On other hand, it interacts with Release Engineering on improving build and release experience. The team also is responsible to design and develop internal troubleshooting tools as well as implements field driven engineering work.
We are a globally distributed team with representation in main development sites across the globe. This position offers a work in a dedicated team with tremendous amount of ability to help, influence and enable how engineering teams at ECS deliver the next generation of scale out object storage system.
ECS (Elastic Cloud Storage), as the leading-edge answer of Dell EMC for cloud storage and software-defined storage industry, is designed for both traditional and next-generation workloads with unmatched scalability, flexibility and resiliency. With rapid growth of customer subscription, the ECS team is also expanding and providing great opportunities for world-class talents like you.
Key Responsibilities:
Troubleshoot customer issues, support Customer Support, deliver hot fixes
Participate in on-call rotations to support the product outside of business hours
Drive the software development process towards quality-centric methodologies
Design and build configurable and scalable tools to support software troubleshooting
Create and maintain troubleshooting documentation.
Actively mentor and train team mates.
Education:
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Keyskills: Build Customer Support Cloud Storage Release Engineering Software Troubleshooting Software Development distributed systems networking troubleshooting Linux Unix
Dell International
Dell International Services India Private Limited Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets an...
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