Designation - Programmer
Shift Timing - 24/7 rational shift
Week off - 2 rotational off
Jon location - Pune / Coimbatore
CTC - upto 3.2 LPA
Qualification - Graduate ( BSC / BCOM )
Requirement - 1 Years experience into IT ( Unix OR Linux OR Windows AND any programming language C, C++, .Net, python etc Preferred )
Shifts: Most importantly must be ready to work in rotational shifts. Shift allowances will be paid in addition to the compensation
Technology: Unix/Linux Shell Script, Oracle/PL-SQL/ MySql
Incident Management Tool and other tools: Service now, App Dynamics, Dynatrace, Splunk, Manage Engine
Additional Skills: ITIL, Banking Knowledge
Application Support Engineer L1 (SOP Based)
General application health-check & system housekeeping activities.
Mailbox monitoring and responding within SLA.
Able to Verify Application log files, sometimes using Linux OS
Responsible for monitoring Jobs / Ticketing tool / Applications
Monitoring and escalating issues identified on the monitoring tool
Level 1 incident management for Live incidents raised in ITSM tool
Responsible for triaging Incident/service requests that are not in the Scope
Analyse P3/P4 incidents and resolve within the SLA.
Logging customer interactions and creating support tickets for tracking purposes
Resolve SOP-based issues.
Understanding of Response SLA and Resolution SLA.
Should have an understanding or ready to learn and understand on Banking domain in area of Cards & Payments, Branch and Operations, Wholesale banking and Channel, Core Platforms & Payments, Corporate Banking & Treasury, Finance & Accts, Risk.
Should have an understanding or ready to learn on Integration in the banking domain.
Should be ready to adapt for changes.
Should be ready to work in shift model.
Should have good communication and interpersonal skills.
Should be a good team player, understanding working with team spread across India locations.
Work from office all 5 days of the week.
Best regards,
Manish Chauhan
HR Executive | Career Guideline
Mumbai / Bangalore
9136520***
ma***h@ca************e.co.in
Keyskills: Windows App dynamics Ticketing Tools Banking Application Unix Shell Scripting ITIL SQL Linux MySQL Dynatrace Oracle Splunk Python
Best regards, Manish Chauhan HR Executive | Career Guideline Mumbai / Bangalore 9136520859 manish@careerguideline.co.in