Customer Service Executive (Non Voice/Chat Process) @ People Connexions

Job Description

Customer Service Executive Chat Process / Non-Voice Process
Process: Banking Process
Location:

Interview: 4th Floor Raheja Mindspace, Conneqt Business Solution, Secunderabad Pocharam, Anojiguda - 500088

Training (3 Months): 1-8-371, Gowra Trinity, S. P. Road, Patigadda, Begumpet, Hyderabad 500016

Joining: Hi-Tech City, Hyderabad
Experience: 1+ Year (Email/Chat Support) | Education: Graduate

Job Role:

• Handle customer queries via chat/email in a banking process
• Perform semi-voice support when required (outbound calls)
• Troubleshoot, resolve or escalate issues while maintaining SLAs
• Ensure clear communication, professionalism & customer satisfaction
  

Requirements:

• 1+ Year experience in Chat & Email Support
• Basic knowledge of semi-voice support
• Good communication in English & Hindi
• Typing Speed: 36 WPM with 95% Accuracy
• Versant Score: 65 or equivalent (Svar)
• Strong problem-solving & decision-making skills
  

Additional Details:

• Work Week: 6 Days (Rotational Off)
• Notice Period: Immediate Joiners Preferred (7 Days Accepted)
• Interview Mode: Face-to-Face
  

Shift Options & Cab Details:

• 1st Shift (8 AM 5 PM): Only for nearby candidates
• 2nd Shift (9 AM 6 PM): (Female candidates only)
• 3rd Shift (11 AM 8 PM): (Male candidates only)
• Travel Allowance/Cab Facilities: No Cab Facilities
  

Perks & Benefits:

• Career growth opportunities
• Collaborative work culture
• On-site work with team support
• Two-way cab or travel reimbursement
  

Best regards,

Khushi Jaiswal

kh*****j@pe*************s.com

https://www.linkedin.com/in/khushi-jaiswal-/

https://www.peopleconnexions.com/jobs/chat-process

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Keyskills:   Chat Process English Typing Speed Hindi Non Voice Bpo Non Voice Email Process