Customer Support @ Cenus Consulting

Job Description

Job Location-Bellandur, Bangalore

Job Profile- Customer Support Associate

Salary- 23CTC

Industry-BPO

Requirements:

• Graduate in any domain.
• 1 year of experience in any domain with relevant documents.
• Fresher and experience both can apply
• Very Good communication skills.
• Work from Office
• Flexible in Day rotational (Rotational week off)
• Six Days Working
• 1 rotational off
• Immediate joiner
• Fully Vaccinated
• PF+ Medical coverage.
• Shifts - 8:00am to 8:00pm any 9 hours Day rotational.

Job Responsibilities:

• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
• To deliver service & resolution experience to all the customers
• Successfully resolve customer queries through CRM & Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS

Feel free to contact us for any query

Cenus Consulting
Ph. :- +91 hidden_mobile

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Keyskills:   bpo recruitment customer support bpo hiring bpo bpo voice spoken english customer care customer relationship communication skills