Tech Mahindra Hiring For Technical support role (Service desk)
- Tech Mahindra
- 0 - 4 years
- Hyderabad
- 10 days ago
- Email to a friend
- Report this job
Job Description
Roles and Responsibilities:
- Provide technical support to customers through phone, email, or chat.
- Troubleshoot and resolve IT issues related to Active Directory, networking, and service desk operations.
- Collaborate with internal teams to escalate complex cases and ensure timely resolution.
- Maintain accurate records of customer interactions using ServiceNow software.
- Participate in on-call rotations for international voice process support.
Qualification: High school, Graduate, Diploma, IT education or comparable IT professional experience
Fresher and Experience in years 1 to 2 years Relevant Experience 2+ years
Area of Support: List given below provides us an overview of areas supported.
Technical Skill set :
- Voice Call Handling: excellent knowledge of handing voice calls and multitasking.
- Email Communication: professional email writing skills.
- Chat Communication: professional chat writing skills and multitasking.
- Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
- Exchange: Knowledge on functioning and configuration of Microsoft Exchange client.
- AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.
- Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
- Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc
- Printers: Hands on experience on managing printers (Local & Network printers) - Lex
- Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.
- ITIL: Knowledge of ITIL processes and procedures.
- A+: knowledge of A+ processes and procedures.
- KM: Knowledge management understanding, review & create new knowledge articles.
- MS Office: Good / excellent knowledge for support of MS Office and standard software
Interested candidates pls share profile on WhatsApp/Call : 8309307***(HR Marina)
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Freshers
Contact Details:
Company: Tech MahindraLocation(s): Hyderabad
Keyskills: ITSM International Technical Support International Voice Process Networking Servicenow Service Desk Troubleshooting ITIL Active Directory
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Tech Mahindra
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insight...
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