The hotel front office manager holds quite an important role in ensuring the smooth operation of the hotel's lobby and reception area as well as being the central point of contact for guests
The primary duty and responsibilities of a Front Office Manager involves:
Overseeing the assistant manager, front desk, guest services staff, and concierge, providing guidance and support to ensure exceptional customer service.
Managing guest check-ins and check-outs, managing reservations, and ensuring accurate billing procedures.
Addressing guest inquiries and complaints promptly and professionally. Their goal will be to resolve any issues that may arise during a guest's stay, while the guest is still in house.
coordinating with other hotel departments, such as housekeeping and maintenance, to ensure rooms are prepared and well-maintained.
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Keyskills: revenue analysis office administration front office reservations hotel management front office manager