Service Advisor Job in GoldenJobs Placement

Job Description

Job Title: Service Advisor (Automobile)

Location: [mumbai]
Department: Service
Reporting To: Service Manager / Workshop Manager
Employment Type: Full-time

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Job Summary:

The Service Advisor is the first point of contact for customers in the service department. This role is responsible for understanding customer vehicle concerns, coordinating repair and maintenance services, and ensuring a high level of customer satisfaction. The advisor serves as the liaison between the customer and the workshop team.

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Key Responsibilities:

• Greet customers and understand their vehicle service needs through effective communication.

• Create and maintain repair orders in the system.

• Provide accurate cost and time estimates for recommended services and repairs.

• Explain technical information to customers in a clear and simple manner.

• Coordinate with technicians to determine the status of vehicle repairs.

• Keep customers informed throughout the service process.

• Ensure all work is completed within the promised timeline.

• Upsell additional services and preventive maintenance where appropriate.

• Handle customer complaints and resolve issues professionally.

• Follow up with customers post-service to ensure satisfaction.

• Maintain records of customer interactions and transactions.

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Requirements:

• High school diploma or equivalent; degree or diploma in Automotive Technology or related field preferred.

• Minimum 13 years of experience in a service advisor or customer-facing role in the automobile industry.

• Knowledge of vehicle mechanical systems is a plus.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities.

• Familiarity with service management software (e.g., DMS/CRM tools).

• Ability to multitask and stay organized in a fast-paced environment.

• Customer-centric mindset.

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Key Competencies:

• Customer Service Orientation

• Technical Knowledge (Basic automotive understanding)

• Communication Skills

• Sales Acumen

• Time Management

• Attention to Detail

• Teamwork

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