Roles and Responsibilities Handle customer complaints and provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Identify and assess customer's needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts. Manage large inbound calls. Provide accurate, valid, and complete information by using the right methods/tools. Follow communication procedures, guidelines, and policies. Take an extra mile to engage customers. Qualifications and Experience Graduates from any stream Fresher or 0 to 2 years in customer care English and Hindi Speaking is preferable. Desired Candidate Profile Excellent Communication in Hindi is mandatory. Strong phone contact handling skills and active listening. Ability to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt and respond to different types of Customers Proven customer support experience is an added advantage. Job Types: Full-time, Permanent, Fresher Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Morning shift Performance bonus Quarterly bonus Yearly bonus Ability to commute/relocate: Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person,
Employement Category:
Employement Type: Full time Industry: BPO / Call Center Role Category: Data Entry Functional Area: Not Specified Role/Responsibilies: Customer Support Executive (Only Female) Job