Customer Relationship Management Manager Job
- Oracle
- 1 to 5 Yrs
- Other Haryana
- 15 days ago
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Job Description
- Job Title: CRM Specialist - Real Estate Company Overview:** City Space India is a prominent real estate firm specializing in both residential and commercial properties. We pride ourselves on delivering exceptional service to our clients and utilizing innovative technology to optimize our operations. We are seeking a dedicated and proactive CRM Specialist to enhance our customer relationship management strategies. *Position Overview:** The CRM Specialist will play a pivotal role in managing and optimizing our CRM system, ensuring effective communication and relationship-building with clients throughout their real estate journey. This position requires a deep understanding of real estate processes and a commitment to addressing client needs during challenges. *Key Responsibilities:** - **CRM Management:** - Oversee the implementation and ongoing optimization of the CRM system. - Ensure data accuracy and integrity within the CRM database. - Create and manage user profiles and permissions to enhance usability. - **Client Communication:** - Serve as the primary point of contact for clients, fostering strong relationships through regular communication. - Develop tailored email correspondence to keep clients informed and engaged throughout the transaction process. - Proactively address client concerns and challenges, providing solutions and guidance to ensure a positive experience. - **Data Analysis and Reporting:** - Analyze CRM data to identify trends, opportunities, and areas for improvement. - Generate insightful reports to track sales performance, customer interactions, and the effectiveness of marketing campaigns. - **Collaboration with Teams:** - Collaborate closely with sales and marketing teams to develop and implement comprehensive CRM strategies. - Provide training and ongoing support to staff on CRM best practices and tools. - **Process Improvement:** - Identify opportunities to streamline processes and enhance the overall customer experience. - Stay current with industry trends and best practices in CRM and real estate management. *Qualifications:** - Minimum 1 year of experience in CRM management, ideally within the real estate sector. - Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho). - Strong analytical skills and experience with data reporting and visualization tools. - Excellent communication and interpersonal skills, with an emphasis on client engagement. - Ability to work collaboratively in a dynamic, fast-paced environment. *Benefits:** - Competitive salary and performance bonuses. - Opportunities for professional development and career advancement. - A dynamic and supportive work culture. City Space India is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.,
Employement Category:
Employement Type: Full timeIndustry: Real Estate
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Customer Relationship Management Manager Job
Contact Details:
Company: City Space IndiaLocation(s): Other Haryana
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Keyskills: CRM Management Client Communication Data Analysis Reporting Process Improvement Analytical Skills Communication Skills Interpersonal Skills
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