Service Delivery Manager Job in Cognizant
- Cognizant
- 12 to 16 Yrs
- Hyderabad
- 17 days ago
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Job Description
- Service Delivery Manager Key Responsibilities: Lead and scale up the Process Managing initiatives and resources across the project to facilitate seamless transformation Creating and providing high quality presentations, Reports and client deliverables Take ownership of process management initiative Operationalize & deploy the process changes Conducting change management and process optimization Provide status around planned v/s progress across delivery functions to internal and external stakeholders. Provide accurate status based on various measurable delivery parameters including Capacity & Scope Define, implement and measure different KRA (Key Result Areas) for the workforce leading overall performance improvement Flexibility to work across multiple rotational shifts/night shifts Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator Education Requirements: Bachelors or masters Degree in any specialization Key Skills and Experience: 12 years of Operations experience Exposure to project and program management function Ability to effectively influence and communicate cross-functionally with all levels of management Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment Ability to manage multiple teams spread across different locations People Management Skills Strong communication with tactical approach in order to address issues of varying complexity. Defining success metrics, analyzing data and extrapolating actionable business insights Escalate issues to program stakeholders where necessary Stakeholder management and regular report outs to senior management Ensure achievement of SLA targets Process documentation and documentation management Project definition, communications and change management #LI-VS5,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Service Delivery Manager Job in Cognizant at
Contact Details:
Company: CognizantLocation(s): Hyderabad
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Keyskills: Process Management Project Management Change Management Stakeholder Management People Management Communication Skills Data Analysis SLA Management Documentation Management
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