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Regional Manager - DSMG - Recovery Pool @ Oracle

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 Regional Manager - DSMG - Recovery Pool

Job Description

    o Ensure that the NPA's are kept at minimum trigger levels and identify and recommend appropriate legal actions for stress contracts o Manage portfolio movement and control loss for the specific product in the assigned region while ensuring that roll forward rates to higher buckets are kept within defined parameters o Analyse & maintain zero delinquency within required parameters / policies and systems while dealing with delinquent customers, publish MIS and review daily collections, pending cases and expected delinquency o Provide effective interdepartmental communication with operations, credit and sales by identifying negative areas and negative profiles., developing systems that meet the local requirements and identifying correct channel partners in synch with the TATA Capital philosophy o Ensure customer satisfaction through quick resolution of customer issues and complaints and by visiting high value/ strategic customers o Facilitate competition mapping and market trends by collating information from the market to suggest changes o Ensure that all the in-house officers / agencies in the location perform as per defined SLA while reducing costs incurred through vendors o Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of collection managers and monthly review of collection officers. o Lead and supervise the collections team for the implementation of a recovery agenda through appropriate training, motivation and deployment strategies o Ensure compliance to all Audit / RBI regulations as well as policies and procedures of the company Qualification : Post Graduate/Graduate in any discipline,

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Regional Manager - DSMG - Recovery Pool

Contact Details:

Company: Tata Capital
Location(s): Delhi, NCR

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Keyskills:   Portfolio Management Risk Management Delinquency Management Customer Satisfaction Competition Mapping SLA Management Productivity Management Team Leadership Compliance Management Complaint Resolution Market Trends Analysis

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