-Provide effective, efficient notification of production outages to internal and external clients via email and/or telephone calls.
-Follow established Standard Operating Procedures in response to system alerts and routine tasks with consistent accuracy.
-Demonstrate strong initiative by providing immediate feedback when processes and procedures are incorrect, inefficient, or do not exist.
-Assist team members and management with the development of process and procedures.
-Act as a technical resource for less experienced NOC staff. Promote and demonstrate a consistent attitude of teamwork and cooperation.
-Continual observation of monitoring systems.Monitoring/Troubleshooting/Escalating -Connectivity and System Issues
-Respond to alerts from any system by following documented procedures for verifying the issue, determining the cause, and resolving or escalating as necessary.
-Recording outages for daily review and sending outage notifications internally and externally.
-Routine Administration Tasks Perform tasks as defined in the shift Report.
-Monitoring/Troubleshooting/Escalating Customer Reported Issues
-Provide Level 1 operations support for issues.
-Service these issues by researching, troubleshooting, or escalating as documented.
-Review Process/Procedural Documentation
-Demonstrate initiative and provide feedback on existing processes and procedures, submitting ideas for on-going improvements.
-24/7 working in shift
Keyskills: operational support Administration Troubleshooting