Systems Engineering - Advisor I - Chennai @ Fiserv

The Solutions Delivery Engineer is responsible for end-to-end delivery of infrastructure solutions to Fiserv customers. Working closely with Development, Product and other Engineering teams, the Senior Solutions Delivery Engineer, Advisor I, will deliver an infrastructure solution that is technically sound, resilient to failure, operationally supportable, and meets the requirements of the business. Delivery of the infrastructure solution requires a variety of skills including infrastructure architecture, hands-on build-out and configuration of the infrastructure, Network, security, management of the application container, as well as project technical leadership skills ensuring projects are delivered within scope and on-time.

What you will do:

• Lead cross-functional project teams to design and implement highly available Windows / Middleware / .NET infrastructures utilizing IIS, .NET, and other vendor-provided middleware solutions
• Build infrastructure and drive projects to improve the robustness of production systems
• Collaborate across business and technical disciplines to develop Infrastructure / System Engineering Designs for internally hosted solutions
• Implement solutions by writing automation processes to deploy Windows systems, application containers, and hosted applications
• Assist in application migrations, infrastructure upgrades and consolidation of computing infrastructure
• Be a primary infrastructure interface for business unit and operations teams throughout the project lifecycle
• Technical leadership for project-based assignments
• Provide technical documentation to Project and Operations teams as part of project deliverables
• Develop script for repeatable processes (PowerShell, Batch, etc.)
• Provide support for various internal IT projects
• Use the core infrastructure engineering principles of change management, monitoring, emergency response, capacity planning, and production readiness reviews to run the infrastructure
• Partner with security engineers and develop plans and automation to respond to new risks and remediate security vulnerabilities aggressively and safely
• Perform other duties as required

What you will need to have:

• Current, enterprise-class Infrastructure/System Engineering experience with Windows platforms running on Intel servers utilizing directly attached and SAN attached storage.
• Experience designing, implementing, and managing solutions utilizing one or more of the following technologies:
  • Windows Server
  • .NET Framework
  • Internet Information Server Middleware
  • MS SQL
  • PowerShell
  • Active Directory Domains (accounts, groups, OUs, Group Policy)
  • VMWare, VXRails, vRealize Orchestrator
  • DNS

• Firewall rules and related troubleshooting
• Apigee, F5 LTM/GTM
• Proxy Technologies
• TLSSSL Certificates and Cipher Suites
• Basic understanding of ITIL and change control/management processes

• Experience utilizing a consultative approach while interacting with customers and appropriate representatives to analyze, validate, specify, verify, document, and manage the requirements
• Experience in script development (PowerShell, Batch, etc.)
• Experience with automated system builds and post-provisioning configuration management tools.

• Working knowledge of networking protocols and components including TCP/IP, DNS, NFS
• Experience designing and implementing High Availability and Disaster Recovery solutions
• Experience working on a matrix team consisting of a variety of Infrastructure Engineering groups, as well as Development groups and Client Relationship groups
• Ability to quickly learn new technologies required for accomplishing project goals
• Ability to produce high quality operational documentation, including Visio diagrams, high-level descriptions of the environment, as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure
• Strong customer service skills with high level of professionalism, and ability to work with complex situations.
• Proven ability to collaborate across multiple sites and geographic areas
• Must have the ability to simultaneously manage multiple projects or tasks
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work closely with Project Management to communicate status and identify risks to project timelines
• Possess troubleshooting/problem-solving skills
• Keen attention to detail

What would be great to have:

• Willingness and capability to quickly learn new technologies required for accomplishing project goals
• Extensive troubleshooting and analytical thinking skills
• Capable of exercising discretion and independent judgment
• Experience with AWS and/or Azure cloud platforms
• Bachelor s degree in computer science, Information Technology, or Business or equivalent degree is desirable
• Minimum 10+ years of experience as a Systems Engineer
• Minimum 2+ years of experience in an Advisor role