BRM Executive
- GOZOOP Group
- 0 - 3 years
- Lower Parel
- 10 days ago
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Job Description
We are looking for a self-motivated and result oriented creative professional to join us as a Executive -
Brand Reputation Management
Exp.- Freshers are welcomed
Responsibilities: (Including, not restricted to)
Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
Monitor and respond to social reviews and engagement.
Maintain listings on search engines, online directories, and ratings/review sites.
Facilitate online company and physician reviews and endorsements.
Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
Track, analyze, and report online reputation results.
Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
Identify opportunities to optimize online reputation management on various review sites
Manage and solicit reviews.
Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites.
Monitoring and adjusting to industry trends, changes within the social media landscape,
reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools.
Generate and meet timelines for agreed reports
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Operations Support
Role: MIS Executive
Employement Type: Freshers
Contact Details:
Company: GOZOOP GroupLocation(s): Lower Parel
Keyskills: Customer Service Brand Reputation Management BRM Executive
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GOZOOP Group
Founded in October 2008, Gozoop is an independent marketing company offering a wide range of strategic solutions for brands and businesses. With a platform agnostic approach and effective blend of creative and technology services, Gozoop specializes in crafting integrated solutions designed to helps...
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