International Voice Process Executive
- Sutherland
- 0 - 2 years
- Hyderabad
- 8 days ago
- Email to a friend
- Report this job
Job Description
GREETINGS FROM SUTHERLAND
(Hiring for International Voice Process)
Job Title : Customer Support Associate
Company: Sutherland Global Services
Job Type : Full Time
About Us : We're a leading BPO company providing exceptional customer service to international clients. We're looking for talented individuals to join our team and deliver outstanding customer experiences. We're a dynamic team looking for talented individuals to join our crew!
Job Description:
We're seeking an experienced International Voice Process Associate to handle customer calls from around the world. As a key member of our team, you'll be responsible for
Key Responsibilities:
1. Customer Service: Provide exceptional customer service to international clients via phone, resolving their queries and concerns in a professional and courteous manner.
2. Communication: Effectively communicate with customers, understanding their needs and providing personalized solutions.
3. Issue Resolution: Troubleshoot and resolve customer complaints and issues in a timely and efficient manner.
4. Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide accurate information to customers.
5. Quality Assurance: Adhere to quality standards and metrics, ensuring high-quality customer interactions.
Requirements:
1. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
2. Customer Service Experience: Previous experience in a customer-facing role, preferably in a BPO or call center environment.
3. Language Proficiency: Fluency in English, with a neutral accent and good diction.
4. Technical Skills: Familiarity with CRM software and other technology tools used in a call center environment.
5. Time Management: Ability to manage time effectively, prioritizing tasks and meeting productivity standards.
6. Adaptability: Willingness to work in a fast-paced environment, adapting to changing priorities and customer needs.
What We Offer:
1. Competitive Salary: Attractive salary package, with opportunities for growth and development.
2. Benefits: Comprehensive benefits package, including health insurance, paid time off, and more.
3. Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
4. Career Growth: Opportunities for career advancement and professional growth within the company.
Round of Interview
1. HR
2. Assessment
3. Operations
How to Apply:
Interested Folks can call on the below mentioned contact numbers for Interview rounds and more details.
Note: No Virtual interview & Immediate joiners only
Reference ID:HR Nandini (Should be mentioned on resume)
Contact Number : 7569452***
Walk in : 11AM to 5PM
Documents to Carry:
1. Resume
2. Hard Copy of Aadhar Card
Address:
Sutherland, 7th floor, Divya Sree buliding, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089
https://maps.app.goo.gl/LikZ4igywtzcZbPJ9?g_st=iw
REGARDS
HR
7569452***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Account / Relationship Management - Voice / Blended
Employement Type: Full time
Contact Details:
Company: SutherlandLocation(s): Hyderabad
Keyskills: International Voice Process Call Center Management Customer Support Bpo Customer Service Call Center Operations voice blended Customer Care customer services associate Voice Process Bpo Non Voice Operational Support
Similar positions
Sutherland
Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in