US Payroll Associate - Mumbai - Night shift - Only Immediate joiner
- Trigent
- 1 - 2 years
- Mumbai
- 10 days ago
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Job Description
Job Summary: US Payroll Associate
The US Payroll Associate will be responsible for providing client services related to US Payroll, ensuring that tasks are executed accurately and efficiently. This role involves close collaboration with Delivery Services Management to address and escalate client issues, and managing data/documentation for HR records. A strong understanding of client processes, attention to detail, and adherence to work instructions are crucial. The role also includes suggesting process improvements, performing root cause analysis, and maintaining security and confidentiality of client data.
Primary Responsibilities:
- Understand and analyze client processes as per business rules.
- Accurately execute payroll tasks as a hands-on processor.
- Escalate complex issues and seek advice when needed.
- Follow work instructions and highlight any anomalies.
- Participate in client calls and manage documentation.
- Perform root cause analysis and recommend corrective actions.
- Suggest improvements to processes and metrics.
- Update daily process metrics and maintain MIS.
- Provide excellent customer service with attention to detail.
- Ensure timely completion of assigned tasks.
- Maintain confidentiality of client data.
- Actively contribute to team and organizational activities.
Functional Competencies:
- Knowledge of payroll processes, especially US Payroll.
- Strong command of written and verbal English.
- Proficiency in MS Office, especially Excel.
- Familiarity with SuccessFactors is a plus.
Education & Experience:
- Education: Bachelors degree (any discipline).
- Experience:
- Essential: 1-2 years of experience in US Payroll Management.
- Desirable: Experience in the BPO industry.
Skills & Attributes:
- Strong customer orientation and responsiveness to urgent requests.
- Ability to work under pressure.
- Good organizational and prioritization skills.
- Attention to detail and quality in communications and transactions.
- High levels of confidentiality and teamwork.
- Flexibility to work in shifts and adapt to multi-cultural environments
- Key Highlight:
- Mandatory Requirement: 1-2 years of US Payroll
- Immediate joiner
- both way cab facility is provided.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human Resources,
Role Category: HR Operations
Role: HR Operations - Other
Employement Type: Full time
Contact Details:
Company: Trigent SoftwareLocation(s): Mumbai
Keyskills: US Payroll Us Payroll Processing
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