System Engineer
- Wipro
- 0 - 4 years
- Hyderabad
- 8 months ago
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Job Description
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customers emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & Networks, Role Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Hyderabad+ View Contact
Keyskills: System Engineering citrix vdi remote support vpn troubleshooting windows troubleshooting vdi citrix
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