Customer Service Executive (Voice Process) @ Intact Search

Job Description

Dear Candidate,

Greetings of the day!

We are Looking for Customer Service Executive at Mumbai with leading broking firm

Profile :-Customer Service Executive

Location :- Airoli

Experience- Fresher / min 1+yrs exp

Salary- As per industry norms

Shift = 9hours Rotating Day shift

Education: Non IT Graduate (Any Stream) with knowledge of financial markets.

Job Profile:
1. Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time.
2. Record and categorize all customer interactions.
3. Interact with internal department for query resolution, maintain regular follow-ups.
4. Provide regular updates to the Customer for attempted open cases.
5. Adhere to the servicing escalation matrix so that specified TATs are achieved.

Contributing Responsibilities
1. Keeping up to date with latest events in processes/ product.
2. Read and understood customer communications properly and respond to each point raised.
3. Checking all facts before sending out replies so that accurate information as per the company's policy and processes are disseminated to the customer

Thanks and Regards,
Dolly Satra
Intact Search
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do***************h@gm**l.com

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Keyskills:   cse blended process domestic calling customer care customer service bpo voice query resolution voice process fresher