Guest Relations Executive - Mumbai - The
- The Indian Hotels
- 2 - 5 years
- Mumbai
- 5 years ago
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Job Description
The Taj Mahal Palace , Mumbai & Taj Mahal Tower , Mumbai , Mumbai Guest Relations Executive (Ladies Only) The - Fro - Mum - 2019 - 10 - 07 - 5006 Location Mumbai Job Responsibilities To abide by the mission statement of the hotel , department and the respective section. To receive the guests and conduct them to their rooms. To ensure that a guest is warmly greeted and escorted to the table. To welcome regular guests by their name. To answer question whenever asked by the guests. To inform the guests about the important aspects and speciality of the hotel To ensure special instructions and requests if any from a guest are duly carried out To attend all guests complaints in a prompt manner. To ensure that the guest is comfortable at all times To record all reservations correctly. To handle cash as and when required. To ensure that uniforms are always neat and clean and observe the grooming standards as laid down by the hotel. Adherence to the guidelines mentioned in the TPAM and TCOC and thorough adherence to the IT etiquettes is to be followed. To always adhere to personal grooming as per the standards laid down by the hotel and maintain high standards of grooming. To perform such other duties as may be assigned from time to time by persons placed in authority above you.Job Classification
Industry: Travel , Hotels , Restaurants , Airlines , RailwaysFunctional Area: Hotels, Restaurants,
Role Category: Front Office/Customer Care
Role: Front Office/Customer Care
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: The Indian HotelsLocation(s): Mumbai
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Keyskills: Guest handling Public relations Front Office Executive Cash handling Guest Relation Executive
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The Indian Hotels
The Indian Hotels Company (IHCL) and its subsidiaries, collectively known as Taj Group, is one of Asia's largest and finest group of hotels. Incorporated by the founder of the Tata group, Jamsetji Tata, the company opened its first property, the Taj Mahal Palace, in Bombay in 1903. The Taj, a symbol...
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