Assistant Manager - Mumbai - Teleperformance

Job Description

Role & responsibilities

• Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines
• Encourage And Motivate Team To Meet Organizational Goals
• Develop Team Skill Sets And Manage Personal Development Goals For The Team
• Proactively Updates On New Procedure
• Responsible For Staff Retention Within The Team
• Presents Detailed Information And Responds To Questions From Managers, Clients And Customers
• Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor
• Responsible For Feedback And Coaching
• Good MS Office Knowledge
• Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client
• Will Be Responsible For Hourly & Daily Performance
• Will Be Responsible For Client Communication For His Process
• Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them
• Ensure Prompt & Accurate Service & Achievement Of Target
• To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager
• Should Have Good Knowledge Of MS Excel
• Good Communication Skills
• Team Handling Skills

Preferred candidate profile

Experienced into Retail and core banking in any international process with Good communication skills, team handling

Email queue Knowledge

Good analytical skills

Time Management

Ability to multitask

Ability to work well in and promote a team environment

Knowledge of NPS

People management skills

Flexible to adapt new workflows

Excellent communication and comprehension skills are required

We are looking for the candidates who are currently working as Team lead or Assistant Manager.

Job Classification

Education

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Banking Operations Retail Banking core banking Retail Operations retail client communication