Customer Support Representative @ Cenus Consulting

Job Description

Job Location- Electronic City, Bangalore

Job Profile- - Customer Support Associate

Only for freshers

Salary - 19k 

Industry-BPO

Requirements:

• Graduate in any domain.
• Excellent communication in English and Hindi.
• Work from Office
• Flexible in Day rotational ( Rotational week off)
• Immediate joiner
• Fully Vaccinated
• PF+ Medical coverage.

Job Responsibilities:

• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
• To deliver service & resolution experience to all the customers
• Successfully resolve customer queries through CRM & Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS

 

Feel free to contact us for any query

Cenus Consulting

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Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative

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Keyskills:   voice process graduate customer care graduate level customer support bpo voice bpo customer service spoken english