Operations Manager ITES(BPO) @ Millennial Jobs

Job Description

Hey There. 

We Openings for OPS Manager Hyderabad locations

Experience:

8 - 14 yr(s).

Salary:

8 - 12 Lac(s)

Location:

Hyderabad/Secunderabad

Business Acumen:

Process Metrics review with the senior management and the team

Identifying, recommending and implementing ways to increase the productivity and the quality of the team

Adherence to company policies

Ensuring the process meets the defined Service Levels

ISO and HIPAA compliance Drive Results

Planning & Organizing:

Creating Growth Path/Succession Planning for the process

Effective Resource Utilization

Directing & Monitoring

Define and review KRA of Leads and AMs Manages day to day Operations.

Control Absenteeism and Attrition in the Process

Accountability

Timely reporting of deliverables like Performance Incentive, Internal Dashboards.

Attend to Process Escalation and provide effective solutions

Responsible for Balance Score Card and its parameters

Attend to Client calls, Status Meeting and Client Feedback.

Review and Regulate SOP (d) Problem Solving & Decision making

Is able to identify problems and take decisions independently

Provides solutions to individual and organizational challenges

People Management

Managing Self

Identify and participate in training / developmental programs

Inspiring Others / Managing Teams

Coaches and mentors Team Leads & AMs

Hiring as per the process requirements

Works with Cross-Functional Teams to ensure that both internal and external customers needs are met. Desired skill sets

Process SLA

Telephone etiquettes / MS office / Effective communication

Good analytical skills

People Management (Feedback and Counseling)

Presentation

Coaching and Mentoring

CTC : 13.4 LPA

For More Deatils plz feel free to cal me or whats app me @hidden_mobile

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Operations Manager ITES(BPO)

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Keyskills:   sla management operations management bpo