mySchneider web Application Support Engineer
We are seeking a knowledgeable application support engineer to monitor and maintain the efficiency of our applications. Role includes monitoring, maintaining and debugging issues and fixing them.
Roles & Responsibilities:
Qualification & Experience:
Qualification & Experience:
1. Maintenance and monitoring of Customer facing portal developed & deployed using CRM platform / APIs / UiaaS web components in a technical support role as part of the L3 Support team.
2. Develop, unit test, and deploy enhancements using Lightning Web Components, Apex, Visualforce and other build tools on the Salesforce.com platform like Data Loader, Workbench, etc and should be able to handle large-scale data migration using flat files and scripts.
3. The candidate should be aware of the Salesforce platform and security and sharing capabilities.
4. The candidate should be aware of REST / SOAP APIs and should be able to build Salesforce APIs to be exposed to external consumers. The candidate should be able to invoke third-party APIs and integrate inside existing Salesforce applications.
5. Address various customer-reported issues and requests, such as Access issues, requests, configuration updates within defined SLAs.
6. Adhere to support quality processes using ticketing tools as part of the L3 team.
7. Analysis of various customer data to ensure data quality.
8. Analysis of Portal performance data and propose corrections needed to ensure the performance levels working with L3 / product teams
9. Problem Management
10. Collaboration with various technical and business teams
Qualification & Experience:
1. 3-5 years of experience in Salesforce.com with good technical expertise in Salesforce technology and underlying concepts.
2. Good Communication and Analytical skills (Rating of 4 or above on a scale of 1 - 5)
3. Must have experience in building LWC components and must be thorough in SOQL, Apex, SOAP and REST APIs and underlying Salesforce technologies.
Keyskills: troubleshooting networking lan operating systems switches order to cash front end flat files data loader build tools data quality customer data data migration ticketing tools web application technical support analytical skills quality processes application support software development
WHO ARE WE?Mansys Tech (P) Ltd is one of the top system integrator partners offering an entire range of IT integrated products and services. Incorporated in the year 1995, BRIPL has traversed an enriching journey of more than a decade and has emerged as one of the largest IT Infrastructure Solutio...