Hiring For International CHAT( Gaming )
- TELUS International
- 0 - 4 years
- Noida, Gurugram
- 9 months ago
- Email to a friend
- Report this job
Job Description
Responsibilities:
- Collaborate with different teams around the world to create learning experiences that are unforgettable and strongly support the ramp up and growth of our new members.
- Deliver training materials through a combination of presentations and facilitated activities
- Be proactive on sharing best practice and learning but also asking for help when needed.
- Manage follow up sessions for agents who need it.
- Be accountable and responsible for the work you have to do.
- Proactively collaborate with the training team within both Telus and Riot worldwide.
- Be an advocate for your learners. Ensure the learning experiences provided to them meet a high quality level and be involved in their delivery.
- Be able to perform un-biased needs assessment and design activities or projects to tackle them.
- Design and support evaluation models that will help stakeholders understand the impact and success of the learning sessions provided.
- Capture new agent training requirements and generally be passionate about the growth and development of agents and of the site as a whole.
- Be a strong facilitator and proactively take any chance to develop your skills whenever possible.
Contact Ne***j@82*******5.
Requirements:
- Strong stage presence when it comes to facilitation and public speaking.
- Passionate about staying up to date with your craft, and understand the different learning theories and models.
- Very good communication skills
- Ability to do the evaluation and impact checks
- Strong recommendation from Leadership and a good performance record
- Ability to deliver, iterate and improve.
- Good understanding of adult learning theory and methodologies, ability to apply it in your training design and facilitation.
- Flexibility and ability to improvise and adapt to new situations.
- Experience in designing and facilitating learning initiatives will be considered as an advantage.
Ne***j@82*******5.
Perks and benefits
1. Free Cab Facility (Both sides)
2. Free Life Insurance
3. Medical BenefitsRole & responsibilities
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Non Voice
Role: Non Voice
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: Telus International IndiaLocation(s): Noida, Gurugram
Keyskills: games streaming leadership interpersonal skills problem solving communication skills
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