Customer Support Consultant / Senior Customer Support Consultant
- IntouchCX
- 0 - 5 years
- Bengaluru
- 8 months ago
- Email to a friend
- Report this job
Job Description
Job description
Greetings from IntouchCX !
We are currently Hiring for International Non Voice Process | Email and Chat support
Contact : HR Rilson Dsouza
Phone number : 8147091***
Email I'd : ri**********a@in******x.com
Location: Bangalore( Face to Face Interview)If you're interested in this position, you can revert me back or you can directly contact me on the above number.
- Having daily interactions with the customer to handle issues from end to end via chat & Email.
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving i issues
- Providing white glove service and having the ability to provide an overall excellent customer experience
- Managing customer expectations regarding estimated response times.
Critical Skills:
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
Educational/Work Experience and Requirements:
- Must successfully pass a background check
- Plus 2 is a must Graduation degree is a plus
- Must have at least six months customer service experience or equivalent
- Experience in the gaming/tech support industry is a plus
- Perks and Benefits:
- 2 way free cab and food provided
- Attractive incentives and attendance bonus is also provided
Role: Email Support
Industry Type: BPM / BPO
Employment Type: Full Time, Permanent Role
Category: Non Voice
Education UG: Graduation Not Required
Contact : HR Rilson Dsouza
Phone number : 8147091***
Email I'd : ri**********a@in******x.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Email Support Customer Support International Non Voice International Chat Process Email Process CSA Blended Process Semi Voice Chat Support Email Writing Bpo Non Voice Chat Process
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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