Job Description
For making a pro-active attempt to identify fraudulent charges via inbound and outbound calls.
Identify potential fraud trends and patterns, and review fraud claims from Cardmembers.
Demonstrated dependability/self motivating skills.
Required Candidate profile
Graduate with min year 1 of Customer Service Experience
Fluency in speaking English
Banking or credit experience preferred(not mandatory).
Open to work in 24*7 shifts.
Ability to use good, sound judgment in decision making.
Perks and benefits
Incentives upto 1 lac/p/m.
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Talent Advisors
Location(s): Noida, Gurugram
Website: http://talentadvisors.in/
Keyskills:
bpo
upselling
captive unit
inbound
ites
customer care
call center
us process
Recovery
sales
Communication Skills
voice process
Debt
collections
fraud
outbound
us shift
calling
uk process
delinquency
travel
uk shift
retention