Sr. Business Analyst, Digital Services @ 24-7 Intouch

Job Description

Ring is seeking an insightful and analytical Business Analyst with strong business and technical skills to join our growing Digital Services BI Organization. In this role, you will work with various executive, product management, engineering, finance, logistics, sales, and marketing teams. Your work will support our mission of making neighborhoods safer, be highly visible to leadership, and drive key strategic company goals.
Key job responsibilities
Provide updates to WBRs, MBRs, and QBRs
Understand the web conversion funnel and help create insights that showcase the customer journey of Ring.com users
Enable decision-making by conducting analyses from multiple sources to present research in a digestible and actionable format.
Analyze large data sets using a variety of query and visualization tools.
Anticipate, identify, structure, and solve critical problems.
Design and develop key performance metrics and indicators using standardized and custom reports.
Perform ad hoc analysis to quickly solve time sensitive operational issues and business cases.
Clearly communicate any potential discrepancies and/or reporting downtime, including specific root cause, steps to resolution, and resolution date to a large end-user base.
Work with subject matter experts to document and translate business requirements into technical requirements.
A day in the life
You will develop executive dashboards, run ad hoc analysis focussing on growth, and build a data quality framework. Additionally, you will be instrumental in the creation of a reliable and scalable reporting using web analytics tools like Heap. You will be structuring ambiguous problems and designing analytics across various disciplines, resulting in actionable recommendations ranging from strategic planning, product strategy/launches, and engineering improvements to marketing campaign optimization, customer servicing trending, and research.
About the team
The DSBI team is responsible for providing cross-company analytics solutions (reporting and platforms) that facilitates data driven decision making. The DSBI team operates across different pillars namely Subscriptions, Product Discovery, Neighbors, E-Commerce, and Customer Experience across Ring organization. The DSBI consists of Business Analysts, BIEs, and Data Scientists. We provide daily reporting and analytics for WBRs, MBRs, QBRs, and Product Launches across all the pillars of Digital services organization.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND, - 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL
- Experience making business recommendations and influencing stakeholders - Bachelor's degree

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Sr. Business Analyst, Digital Services

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Keyskills:   customer relations documentation requirements functional business requirements subject matter experts root cause data quality pivot tables web analytics technical skills digital services business analysis product discovery financial analysis product management strategic planning data visualization behavioral training customer experience