Business Analyst - II, Category Excellence @ 24-7 Intouch

Job Description

This role is part of the rekindle returnship program
Note : For more details on rekindle program, pls visit - https://www.amazon.jobs/en/landing_pages/rekindle
Amazon is looking for a Business Analyst in the HCTP (High Consideration Technical Products) Category Excellence team. This opportunity is ideal for candidates looking to have a steep learning curve, expand their knowledge of retail, e-commerce & customer behavior, and derive insights from data to influence key business decisions for Amazon customers and derive continuous improvement using data analysis.
Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce, then come join us in our mission to be Earth s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices .
Key job responsibilities
A Business Analyst role in the Category Excellence team is a high visibility role who works with multiple stakeholders and teams across the org to derive insights from data and support day to day business decisions.
Some of the key result areas include, but not limited to:
1. Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions
2. Ensure data accuracy by validating data for new and existing tools. Learn and understand a broad range of Amazon s data resources and know how, when, and which to use and which not to use.
3. Work closely with category, customer service, marketing and finance stakeholders to understand the business requirements and provide analyses.
4. Understand trends related to Amazon business and recommend strategies to stakeholders to help drive business growth.
5. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations that will help shape the direction of the business.
6. The ideal candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices.
A day in the life
1) Data analysis on daily/weekly/monthly treand and deriving actionable business insights to drive goodness for our customers.
2) Stakeholder management to drive actions on metric improvements
3) Weekly/ Monthly/ Quarterly reviews with leadership on P0 metrics
About the team
HCTP Category Excellence team is a group of highly motivated and dedicated individuals from diverse backgrounds. The team takes pride in improving the experience of millions of customers on a daily basis by aiding them in making an informed purchase decision and providing customers with a seamless post purchase experience on all types of high consideration technical products. The team has high visibility across the org and is an ideal place for individuals to grow and utilize their full potential.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND, - 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel - Bachelor's degree or equivalent
- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Business Analyst - II, Category Excellence

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Keyskills:   customer relations documentation requirements functional business requirements pivot tables data analysis customer service business analysis quarterly reviews business insights financial analysis data visualization behavioral training defining requirements continuous improvement stakeholder management vba pls ind