Communication Sales Trainer @ 24-7 Intouch

Job Description

Job description

About the Job

We are changing the way people think about customer service, and we need your help!

We are seeking a Communication Trainer to deliver training and support operations on language and soft skills requirements.

As Communication Sales Trainer, You Will

• Conduct NHT and refresher training based on the TNA/TNI findings
• Be responsible for driving excellence in communication in associates' transactions
• Evaluate associates transactions on Customer Experience and identify gaps in knowledge/skills and publish findings
• Provide feedback and coaching to the associates
• Conduct tests/assessments before and after the training interventions
• Participate in calibrations (internal and external)
• Document individual associates' performance
• Create suggested verbiages and preformatted responses to address emerging issues on the floor, while seeking relevant approvals (internal and client) and cascade it across the floor.
• Publish reports - daily, weekly, and monthly
• Adhere to organizational policies and procedures

Requirments

As Communication Trainer, You Have

• A high school diploma or equivalent is required
• Minimum of 1 year of sales experience is preferred
• Excellent verbal and written communication skills
• Inclination towards reading/analysis/gap identification
• Proactive and willing to go an extra mile to achieve the desired goal
• Excellent team player and willingness to coordinate with different functions
• Self-driven and have a passion to coach and motivate associates
• Fair knowledge on MS Office (Word, Excel, PowerPoint, etc.)

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Keyskills:   sales training communication skills communication engineering