Openings for II Customer support Engineer II @ Elite Business

Job Description

Greetings from Provizor It Services Pvt Ltd

 

We have an opening with one of our reputed client. Go throw the JD and forward the cv or call to Rekha- hidden_mobile hidden_email

 

Role: Customer support Engineer

Location: Bangalore

Experience: 2yrs to 6yrs

Education: BE/B.Tech

Qualifying criteria: 60% through out

Salary: 6 LPA to 10 LPA + company shares

Night shift timing: 9am to6am

Night shift allowance: Rs 250/ night

Note: Candidate needs to be excellent in communication.

 

Should be available for F2F on Saturday (22/7/2023) JD for the role is as below

 

JD:

Enphase support teams work 24*7 and 365 days a year.
Candidate will be required to answer inbound Emails /
Chats / Phone calls from Enphase customers during
assigned hours. Candidate must be open to work on
weekends and night shifts
Conducting remote troubleshooting of Enphase
products.
Troubleshooting, approving and executing warranty
claims.
Providing pre-sales information about Enphase
products.
Assisting with the activation of new Enphase sites as
needed.
Documenting all activity in a central CRM/Help Desk
software platform.
Coordinating with Enphase Engineering with tracking of
field-issues, and subsequent product-modifications,
logging product bugs in a central database. Assisting
other team-members with troubleshooting and/or
administrative tasks as needed.
Following departmental conventions and procedures.
Regards,

Shashi Rekha

HR Recruiter

Provizor It Services Pvt Ltd

Contact Number:hidden_mobile

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical Support / HelpdeskCustomer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Openings for II Customer support Engineer II

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