Customer Relationship Manager @ Smi Staffing Services

Job Description

Greetings for the day!!

We are looking for Customer Relationship Manager. 

General Description of the Job :

The job involves

1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call, chat or email

2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

3. Understanding multiple products and processes

4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information

Working Days  :5 days in a week
Week off          :2 Days in a week rotational

Shift Timing :Rotational Shift Start from 7 AM
Shift Timing  :Female No Shift beyond 8.30PM

Education Requirements/ Skills :

1. Any Graduate / MBA 

2. Typing speed of 30 to 40 wpm

3. Candidates with relevant experience in domestic/international BPO are preferred.

4. Strong interpersonal, problem-solving skills and verbal and written communication skills

5. Strong computer knowledge and technical skills

If interested, contact immediately at 7702095*** / 9000224*** for scheduling interview.

Regards,

Fatima - HR Team

SMI Staffing Services

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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