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Hiring Quality Analyst (QA) @ Mumbai @ Launching

Home > Customer Service (Domestic)

 Hiring Quality Analyst (QA) @ Mumbai

Job Description

For More details reach: 7738262***

Job Responsibility :

  • Call Monitoring.
  • Take corrective actions by doing data analysis.
  • Ability to do a Root causes analysis and action planning.
  • Work upon the action plans to improve Call Quality scores.
  • Set quality measurement metrics as per SLA.

Candidate Profile :

  • 1 year to 5 year as Quality on parers.
  • Any Graduate / Undergraduate.
  • Fluent English communication skills.
  • Should have knowledge about Quality Tools.
  • Must have experience giving Live Feedback.
  • Experience in BPO as Quality is Mandatory.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Hiring Quality Analyst (QA) @ Mumbai

Contact Details:

Company: Launching Careers
Location(s): Mumbai

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₹ 1.0 - 3.5 Lakh/Yr

Launching

Launching Careers is a young company and started its business operation with Permanent Staffing Solutions as its core competency.Launching Placement was founded in 2007 by spirited and experienced HR Professionals to bridge the gap between the right talent and best jobs in Industry. We...