Head of Operations, Call Center Department
- Creative Hands Hr
- 15 - 20 years
- Pune
- 4 years ago
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Job Description
We are hiring for our Client forGurugram location. Only telephonic interview. Outstation candidates can also apply, but should be willing to relocate toGurugram.
Notice period upto 2months accepted.
Please find the JD below -
- Candidate should be well-groomed and open to travel
- OnlyFemaleCandidates are required.
- To look after entire 300 seatsoutbound call centre operationsand deliver high productivity through controlling, monitoring, analyzing & reviewing system.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Mandatory: Experience in Outbound call centre sales process: 6-8 yrs
- Min number of agents handled : 200+
- Should have working knowledge of MS Office suite
- Should be Open to Travel & work under deadlines
Job Classification
Industry: Aviation, Aerospace, AeronauticalFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Creative Hands HR ConsultancyLocation(s): Pune
Keyskills: interviewing calling hiring telephonic call center head of operations manager team handling team management bpo customer focus customer service outbound calling sales process head project manager teamwork performance review training people management
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Why Choose Us: Creative Hands HR Consultancy is Start up firm, formed by young and dynamic entrepreneurs having experience and knowledge in US Financial Market recruiting. Our Business Approach: Systematic and streamlined methodology of recruitment The clear defined approach hel...
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