Service Manager - Premium Cars @ GoldenJobs Placement

Job Description

Key Responsibilities:

1.Manage the regular operations of the workshop, including scheduling, workflow, and quality control.
2.Develop and maintain a strong customer service culture, ensuring that customer satisfaction levels are high and that customer complaints are addressed in a timely and effective manner.
3.Lead and develop a team of service advisors, technicians, and support staff, ensuring that they are motivated, engaged, and well-trained.
4.Maximize workshop revenue by driving service and repair work, upselling services, and ensuring that technicians are productive and efficient.
5.Ensure that workshop productivity and efficiency targets are met, and that all work is completed to a high standard and within specified time frames.
6.Ensure that workshop equipment and tools are maintained and serviced regularly, and that health and safety regulations are adhered to.
7.Ensure that all work carried out in the workshop is compliant with manufacturer and dealership policies and procedures.
8.Keep up-to-date with industry developments and trends, and implement best practices to improve workshop performance.

Employement Category:

Employement Type: Full time
Industry: Automobile / Auto Ancillaries
Role Category: Customer Service (Domestic)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Service Manager - Premium Cars

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Keyskills:   customer satisfaction customer complaints workshop scheduling customer service workshop manager works manager service manager manager quality control