Retail Sales Officer Mumbai @ Vijaya Enterprises

Job Description

To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in
choosing the desired product and completing the sales transaction.

1. Receive and engage with the customer to understand the
customers requirement
2. Introduce the various product offering to the customers and facilitate
customer buying decision
3. Prepare the estimate of the products selected and completing the
sales transaction
4. Achieve category wise sales target for the allocated section
5. Assist the customer in a sales return or repair work.

1. Adhere to the standard operating procedures in the store
2. Adhere to cost savings practices undertaken in the store
3. Count and maintain the account of stock daily by managing the
record of the opening stock and closing stock in the section
allocated Report the sold sock and ensure the stock replenishment
4. Ensure proper and attractive display of the products at the
appropriate counter
5. Transfer the stock to the locker at the close of the day
6. Maintain safety of products displayed to customers and
communicate promptly to the superiors about any potential theft
7. Monitor the dead stock and liaison with the store manager to
minimize the same
8. Provide support to the marketing team, VM team and IRSG teams
in ensuring the compliance of the store and improve footfall
9. Develop and maintain relationship and network with competitors to
leverage leading practices && learning to improve store level
processes.

Collate and relay customer feedback to the corporate teams like the
merchandising, retail operations etc. to improve customer
satisfaction and store ratings

Retail operations: Field sales operations management: Customer complaint resolution
Manage customer queries and complaints as per the company
guidelines

Employement Category:

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Keyskills:   retail sales counter sales retail showroom sales store sales