Branch Manager
- ICICI Bank
- 6 - 11 years
- Chennai
- 5 years ago
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Job Description
Branch Manager Branch Manager (BM) Grade : DMII/ MMI/ MMII Reports to : Cluster Branch Manager Positions Reporting to Role: Deputy Branch Manager, Branch Staff Branch Sales Manager and sales officers teamin regions without Regional Head Sales Structure Privilege Banker Job Role and Responsibilities: Responsible for the administration and
efficient daily operation of a full service branch office, including lending,
product sales, customer service, and security and safety in accordance with the
Bank''s objectives Enhance and contribute in the growth of the
company through Business Development Provision of a superior level of customer
relations and promotion of the sales and service culture through coaching,
guidance and staff motivation Achieve individual and branch sales goals
through new business sales, referrals and retention of account relationship Maintain AOP (Annual Operating Plan) for the
financial year i.e. to prepare and track product (liability, assets and fees)
wise Weekly/ monthly reviews for outbound and as
well as for inbound sales Prepare and review monthly activity calendar
of outbound activities for BSM/ SOs on a weekly basis. Ensure proper on- boarding of all new
customers acquired Cross- sell of products (i.e. sales of 3
products per customer within 90 days of account opening) with new and as well
as with existing customers Conduct daily morning huddles to discuss daily
plan and agenda for employees Track inflow and outflow of reports (like
account closures, account opening, Fixed Deposit renewals/ closures etc.) and
thus, daily business generation Maintain customer relationship through
sourcing and on- boarding process Monitor DSR (Daily Sales report) on a regular
basis Manage leads through SFA (software used for
entering the generated leads) Segment the customer within the catchments of
the branch to increase the Journal- Ledger base of the branch Capability building and manpower management Mentor/ Guide new joinees as well as existing
branch employees Brief employees on their role and
expectations from them Provide timely feedback to employees on a
regular basis (structured feedback) Conduct workshops and training programs for
the employees Deliverables: Achieve incremental targets for CASA, Fixed Deposits and loans, and achieve fee in terms of Mutual Funds, Gold etc. Maintain a healthy asset and liability book i.e., Journal Ledger growth Customer Service Compliance and Risk Management Branch Profitability Brand Administration: Skills and Competencies: Analytical Skills Good Communication Skills Knowledge and understanding of banking products and service Strong network within and outside the branch Current- Account Knowledge Team handling skills Educational Qualifications : Graduate & Post Graduate with 6- 12 Years work experience
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: Sales, Retail, Business Development,
Role Category: Retail Sales
Role: Retail Sales
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in Marketing
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: ICICI BankLocation(s): Chennai
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Keyskills: Analytical skills Loans Outbound Sales Regional Head Sales Branch sales Customer service Risk management banking products Fixed deposits
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