Client Operations Delivery Analyst- Asset @ IBM India

Job Description

Cisco Asset Management Service is designed to give Customers near real-time Installed Base (IB) information so they can effectively manage the life cycle of their Cisco assets and make the right business decisions.

The CAM does this through proactive management of the Customer s Cisco IB, which includes collating asset information from various sources (CCW, CCW-R, MCE, ACAT and other Cisco Databases as well as input from the Customer and automated network detection tools), building the most accurate IB view, analyzing the data and managing service contracts.

The Cisco Asset Manager role is key in enabling Cisco recurring revenue business by providing clean, actionable, renewable IB data. Asset managers are expected to understand customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.

The Cisco Asset Manager will deliver Asset Management services for multiple Cisco customers. The Cisco Asset Manager will serve as the single point of contact to the customer, partner and internal Cisco stakeholders, including the Sales/account and Customer Experience teams for managing, tracking, reporting and resolving issues with the customers' Cisco IB data. The individual would be supporting our customers in their effort to manage the lifecycle of HW and SW assets in their networks to mitigate operational and financial risks, optimize Total Cost of Ownership and improve the overall customer experience.

This is a customer engagement role with requires customer engagement/service experience the role requires Asset Managers to work directly with Cisco s customers/partners and collaborate with Cisco CX (aka Customer Experience) teams to deliver clean IB insights and enable a smooth lifecycle management to the end customer.

Job Duties and Responsibilities

• Accountable to ensure that the customer IB is in the correct contract, location, and service coverage level
• Lead implementation of Asset Management service for Cisco s customers
• Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and presenting IB Business insights to customers
• Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management
• Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities
• Provide ongoing IB maintenance support to customers
• Cross-functional collaboration is required to execute tasks

Job Skills Required.

The right candidate should have the ability to:

Understand the Cisco business model know how Cisco sells, Cisco product portfolio and GTM strategies

Interpret large raw data sets; conduct data analysis and audits high level of Excel mastery (macros, Pivots, Formulas and Slicing), ability to work through large data and understand reporting

Take ownership of customer data purity - Develop and lead the execution of an action plan to update Cisco databases with improved IB data

Excellent communication skills, bold, assertive and possess a sense of ownership of the assigned customers - Lead client calls, participate in quarterly business reviews, and conduct on-site visits (where required).

Ability to generate reports using Tableau, and Excel. Knowledge of Power BI and other dashboard tools is an added advantage. Produce reports for Customers, Account Teams, and other stakeholders

Ability to work independently and in a cross-functional team environment

Eligibility & Qualifications

• Bachelor's degree/Graduate
• At least 4 years of overall customer engagement experience and 2 years of relevant experience
• Highly organized with strong project management and time management skills
• Responsive and timely in delivering on commitments
• Positive attitude and strong work ethic
• Knowledge of Cisco products and services (desire

Why Cisco

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it Well, for starters with people like you!

Nearly every internet connection around the world touches Cisco. We re the Internet s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it s not what we make but what we make happen which marks us out. We re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us! #WeAreCisco

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Client Operations Delivery Analyst- Asset

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Keyskills:   customer relations benefits administration documentation delivery quality total cost of ownership power bi life cycle pop culture install base data analysis customer data data management time management asset management resolving issues product portfolio business insights project management polymerase chain reaction pcr