Requirement of Day Shift Customer Care
- Staffing Bench
- 0 to 4 Yrs
- Mumbai
- 4 years ago
- Email to a friend
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Job Description
DAY SHIFT Requirement of Customer CARE Profile of VISTAPRINT for BHIWANDI LOCATION!!
COMPENSATION & SHIFTS:
Full Time Job: CTC offered 2.70 lacs
Shifts Timing: 10 AM - 07 PM Monday - Saturday
Weekly off: Sunday FIXED OFF
Interviews at Kurla
Job Location : Vashere Padga Bhiwandi
TOTAL 10 REQUIREMENTS
Pickup and Drop provided from Thane & Kalyan Station.
Bhiwandi Pick Up and Drop Facility from Ashok Nagar SBI Bank
CARE Specialist:
DESCRIPTION SUMMARY:
As CARE Specialist for Vistaprint India, you will be responsible for our customer service function, taking inbound calls to assist customers for Service/Sales related inquiries and complaints.
You will also be required to make outbound calls to update customers with relevant information on timely basis.
ESSENTIAL FUNCTIONS:
Taking inbound calls & provide support to customers through established methods /procedures, standards and guidelines as per global DSS standards
Proactively keep up to date on new procedures and domain updates
Identifies the need to escalate specific issues and follow through as required.
Presents detailed information and respond to management, internal clients, and Customers as required.
Handle email and chat to respond to customer queries / complaints
Work on special projects and takes additional responsibilities as assigned.
2) EDUCATION:
Graduate from any recognized university, undergraduates and Diploma holders can also apply
3) EXPERIENCE:
Proven ability to communicate through oral & written forms
Strong problem solving skills
Ability to work well with others at varying organizational levels
Flexible to work varied shifts within a 24x7 environment; including weekend & holiday work schedules
Fluent in English, Hindi and 1 other language
Computer literate, Windows Operating Systems and internet applications
Adaptable and collaborative working style that is comfortable within a high energy, action oriented culture
Delivery focused with strong problem solving and organizational skills - ability to manage multiple tasks
Understand and Comply with Information Security Policies and Procedures, and report all security incidents.
Regards
Ramzan Inamdar
Staffing Bench HR Solutions
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Requirement of Day Shift Customer Care
Contact Details:
Company: Staffing Bench HrLocation(s): Mumbai
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