Technical Support Analyst @ Kenovate Hiring

Job Description

Hiring for Technical Support Analyst. profile for Delhi location. Please find the job responsibility as below:-

Job Title              :Technical Support Analyst

Experience          :1+Years

Salary Budget     :Up to4.50 LPA

Location              :Delhi

Working Days     : Monday To Friday

Shift Timings      :24x7

Key Roles and Responsibilities :-

• Provide 24x7x365 customer support of our domain name registries and managed DNS customers.
• Prompt resolution of application/system problems including determining root cause of problem through to appropriate solution.
• Keeping customers apprised of work effort being conducted to resolve their issues within our service level agreements.
• Regular monitoring and follow up of trouble tickets.
• Actively contribute to a growing knowledge base that improves the effectiveness of the team and the information available to our customers (wiki)
• Consulting with appropriate members of the IT and/or Development team in order to resolve customer issues.
• Escalate to Team Leaders and/or Customer Support Manager when appropriate.
• Prepare customer and management reports as required.
• Represent and provide input from Technical Support in projects as assigned.
• Perform miscellaneous job-related duties as assigned

Interpersonal Required Skills :-

• Exceptional Customer Service Skills (verbal & written)
• Self motivated and enthusiastic team player who possesses exceptional organizational and interpersonal skills.
• A Positive outlook motivates others to do their best in all situations.
• Ability to take ownership and follow through to appropriate resolution
• Exceptional analytical skills
• Ability to deal effectively with constant change and conflicting priorities
• Demonstrated ability to take initiative and prioritizing tasks
• Independent, thorough and efficient.

Knowledge and Skill Requirements

• University degree or college diploma in Computer Science, Telecommunications, Engineering or equivalent work experience.
• At least 1 years experience in Technical/Customer Support in a 24x7x365 mission critical environment.
• Demonstrated ability to research and resolve problems using a variety of resources and tools.
• Experience working in a windows based environment and knowledge of related applications
• Practical experience using Solaris/Linux/HP UX an asset
• Excellent understanding of internet based applications
• Excellent knowledge of domain name services (DNS)
• Experience in working with ticketing systems and knowledge bases
• Experience in providing support within a UNIX /Linux based environment an asset.
• Experience with the following would be an asset:

• TCP/IP
• SSL
• EPP Protocol
• SQL, PostgreSQL
• Java Applications

Please Note:- Share your updated CV on my Mail id:- hidden_email

Thanks

Anjali (HR Team Cocentrus)

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Keyskills:   dhcp server linux dns dhcp unix technical support dns server technical support analyst